Privacy

This policy, fully updated to reflect “GDPR” legislation, explains how we use personal information about you when you use our website or contact us, why we use it, and how you can exercise your right to access, change or erase it. 

We are committed to protecting your information and respecting your rights in relation to data privacy and security. 

Last updated: 17th May 2018.

To find out more about us, please click here, and for our terms, this is the page you're after.

Any questions? Please don't hesitate to email us.


1. YOUR INFORMATION

We collect your information for the purpose of providing you with the products you purchase from us, for enhancing your online experience, and so we can better understand our customers and consumers in general. This includes the information you give us or which is generated by you – including your use of this website and how you arrived at our website in the first place. 

Our 'lawful basis' for collecting personal information arises from one of two situations: either we have a contract with you, e.g. you’ve bought a product from us and we need the information to deliver it to you, or you’ve given your consent to be contacted by us, e.g. you’ve subscribed to our mailing list.

2. YOUR CHOICES AND LEGAL RIGHTS

You can unsubscribe or change your communication preferences at any time by clicking on the 'unsubscribe' or 'update your preferences' link at the bottom of our emails, or by emailing us.  We’ll action your request as soon as we reasonably can.

You can ask us to tell you what information we hold about you,  update it or erase it at any time, subject to applicable data retention requirements.  We’ll action your request as soon as we reasonably can.  These aren’t your only legal rights – you can find out more about them on the Information Commissioner’s Office website. 

3. THE SECURITY OF YOUR INFORMATION

We take every effort to minimise the risk of a data breach occurring. In the event that a breach does occur, we will take appropriate steps to notify you if you are adversely affected and will try our best to minimise the impact. We are registered with the UK Information Commissioner under the ref. ZA086360. 

4. SHARING YOUR INFORMATION

We may share your information with:

  • Companies who work on our behalf, and
  • Government, law enforcement agencies, the courts and regulatory bodies when legally obliged to.

We do not and will never share your information unnecessarily with third parties.

5. THE USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We, and the companies who work on our behalf, use cookies and other tracking technologies on this website, to understand which pages customers find most useful, remember the contents of shopping carts if customers decide to leave the site and return later, analyse data about web page traffic and improve our website in order to tailor it to customer needs. This data is only used for statistical analysis purposes on a temporary basis and is then deleted.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

6. KEEPING YOUR INFORMATION

We will only keep information about you for as long as we need to and we take steps to ensure that any companies that process your information on our behalf do the same.

7. CHANGES TO THIS PRIVACY POLICY

We keep our privacy policy under regular review and will post any updated policy on our website.  

8. CONTACT US

If you have a question, complaint or query with regards to how we use your information, please don't hesitate to email us and we will do our best to resolve it as soon as possible.